Clear agreements. No surprises.

These conditions apply to business customers who use WorkTable for their catering or leisure location. They belong to every quotation, order confirmation, pilot or other agreement that refers to this page.

A guest who orders food, drinks or another service via a QR code purchases from the affiliated location. WorkTable is the technical provider and not the seller, preparer or delivery person. Mandatory consumer law and the location's own terms and conditions continue to apply.

The formal contracting party behind WorkTable, including registration and invoice data, is stated on the quotation, order confirmation or invoice. In the event of a difference, that specific agreement takes precedence over this general text.

Anyone who registers a company declares that they are authorized to represent that company or have permission from someone who is. A public application does not create an account or agreement. WorkTable assesses the request, sets up the business environment and then personally sends the designated owner an invitation. Information about the company, location and users must be accurate and up to date.

The customer manages employee roles and access, keeps login details private and reports suspected abuse as quickly as possible. In principle, we may treat actions from a valid company account as actions of that company, except when it is clear that abuse is taking place.

The free trial may be limited to a maximum of three QR locations. Ordering may be available before online payments or a POS integration is activated. Those parts may first require a technical and business review.

WorkTable provides web software for digital menus, QR ordering, order overview and—when activated—online payment and cash register connections. The precise functions are stated in the chosen design, quotation or order confirmation.

We may maintain and improve the service. Screens or working methods may change, as long as the core of the agreed service does not disappear without good reason. A specific custom function, cash register version or availability guarantee only applies if it has been agreed in writing.

The customer remains responsible for his own menu: product names, descriptions, prices, VAT, availability, options, diet labels and allergen information. An imported or AI-read menu must be reviewed by the customer before publishing.

The menu assistant helps search the information the location has stored. He may give incomplete or incorrect answers and cannot assess cross-contamination. In the event of an allergy, the location must provide a safe route for confirmation by staff. WorkTable should never be used as the sole source for a serious allergy decision.

Brands, images and texts that the customer uploads must be used lawfully. The customer removes information that appears to be misleading, unlawful or infringing.

The affiliated location determines when an order is accepted and is responsible for preparation, delivery, service, receipts, complaints, cancellations and refunds to the guest. WorkTable technically transmits order information and shows the status that the system receives.

The customer ensures a workable control of new orders and keeps a fallback route available for internet, payment or cash register disruptions. A QR code or order confirmation does not automatically prove that the kitchen or cash register has received the order.

Abuse, test orders and obvious errors may be refused. The customer treats guests reasonably and in accordance with the law.

Online payment only works when it has been activated for the company and the required payment device is correct. A payment provider such as Mollie can apply its own conditions, controls and costs. WorkTable is not a bank and does not store complete card or bank details.

Who legally receives, pays out or reimburses the payment depends on the agreed payment structure. The customer remains responsible to the guest for the correct amount and any refund due. WorkTable supports the technical status, but cannot guarantee or reverse a payment provider's decision.

The built-in sandbox is a testing environment only. A “paid” status in that sandbox is not an actual payment or payout.

A connection depends on WorkTable and the external system, the chosen version, rights, internet connection and customer configuration. “Available” therefore does not mean that every existing cash register environment works without setup.

The customer provides lawfully obtained linking information and changes it when access is no longer necessary. WorkTable protects stored POS credentials, but cannot prevent errors, changes, or outages at a third-party vendor.

If an order has not been routed to the checkout, the customer remains responsible for tracking the order in WorkTable and for an appropriate manual route.

The publicly offered trial period lasts thirty days, applies to a maximum of three QR locations and starts with the first real order. The trial period does not require a payment card and is not automatically converted into a paid subscription. Afterwards, WorkTable can pause placing new orders until the customer chooses a subscription.

Small but mighty costs €5 per active QR location per month and is available for one to three QR locations. Starter costs €69 per month and includes up to twenty active QR locations. Both plans have a twelve-month term with monthly billing.

Standard costs €115 per month with a twelve-month term. Standard Flex costs €135 per month and can be cancelled monthly. For Custom, the price, term and notice period agreed in the quote or order confirmation apply. All amounts exclude VAT.

An available standard checkout connection is part of every paid package and WorkTable does not charge a separate subscription fee for this. External licensing, hardware or installation costs from a POS vendor and non-standard integration work are not included. A connection remains dependent on technical compatibility and activation.

WorkTable does not charge commission per order. Costs and transaction rates of a payment provider remain separate. We only charge other additional costs if they have been clearly agreed in advance.

A quote or order confirmation may contain a different price for custom work or an unusual use case. That specific agreement then takes precedence. If no price was agreed, we will not charge unexpectedly for a feature afterwards.

A price change does not apply retroactively. In the case of an agreement for an indefinite period, we will announce a material price increase in advance, so that the customer can cancel before it takes effect.

The customer uses WorkTable for its own legal business operations. It is not permitted to circumvent security, contact other companies or guests outside the intended operation, post malicious code, place unnecessary burden on systems or use WorkTable for fraud or prohibited offers.

We may apply reasonable limits to AI requests, imports, storage, and test usage, among other things, to protect security and performance for everyone. We make such a limit visible where it is relevant.

The customer remains the owner of their own menus, logos and company content. Customer provides WorkTable with only the usage space necessary to host, process, display, secure, and support the service.

For guest, employee and order data, the customer is usually the controller and WorkTable processor. Where necessary, the parties will enter into a processing agreement with agreements about security, sub-processors, requests from data subjects and data after termination.

More explanation about roles, suppliers, AI and functional cookies can be found in the privacy statement.

We maintain WorkTable carefully, but do not promise that the internet, software, an AI model, cash register or payment provider will always work without delays or errors. A hard uptime, response time or recovery period only applies if it is stated in a separate SLA.

We carry out planned maintenance outside peak times where possible. Urgent security or stability issues may require maintenance without notice. Support can be reached via info@worktable.nl.

We may temporarily restrict access if necessary for security, regulatory reasons, a major disruption, non-payment or material misuse. Where the situation allows, we will explain why and give the customer a reasonable opportunity to rectify the problem.

A free pilot can be stopped by either party at any time. The agreed term and notice period apply to a paid agreement. If nothing about the term has been determined, the agreement is valid for an indefinite period and either party can terminate in writing with one calendar month.

The customer requests an available export in a timely manner before the end. We then delete or return customer data in accordance with the processing agreements and legal retention obligations.

Each party is responsible for damage that is demonstrably caused by its own shortcomings. WorkTable is not responsible for preparation or delivery by the location, incorrect customer content, a decision by a payment provider or a malfunction completely beyond WorkTable's control.

To the extent permitted by law, parties will only compensate direct and reasonably foreseeable damage. Lost turnover, missed savings and other indirect business damage are excluded, except in the case of intent or deliberate recklessness or when the law does not allow exclusion.

WorkTable's total liability per contract year is limited to the amount the customer has paid for the service in the previous twelve months, with a minimum of € 1,000 for a free pilot. This limitation does not apply where prohibited by law and not to damage caused by intent or deliberate recklessness on the part of WorkTable management.

The customer reports a problem quickly enough to allow investigation and damage limitation. Both parties will take reasonable measures to prevent further damage.

A party is not liable for delays due to a situation beyond its reasonable control, such as large-scale internet or power outages, government measures, failure of vital cloud or payment infrastructure, war, natural disaster or labor dispute. The affected party will report this where possible and resume implementation as soon as reasonably possible.

We may change these terms if the service or legislation changes. In principle, we announce a material change for existing paid customers at least thirty days in advance. A change that is immediately necessary for safety or legislation may take effect earlier; then we will explain that.

A change does not silently change an already fully executed order or invoice. If a change makes the current business agreement materially detrimental, the customer can cancel before taking effect, unless the change is required by law.

Dutch law applies to the business agreement. In the event of a difference, we first try to find a solution directly. If this is not possible, the dispute will be submitted to the competent court in the district where WorkTable is located, unless mandatory law designates another court.

Questions, cancellations or a complaint about the service can be sent to info@worktable.nl. WorkTable is located in Rotterdam, the Netherlands. For personal information, also read the privacy statement.